This Agreement applies to all Supporter Clubs who are officially recognised, and/or are applying for official recognition, by THE IPSWICH TOWN FOOTBALL CLUB COMPANY LIMITED ("ITFC") and their respective Member(s) and Representative(s) are subject to these terms and conditions (these "Terms and Conditions").
Background
A. ITFC desires a closer, mutually beneficial relationship with its many supporters in the UK and worldwide.
B. ITFC wishes to achieve this by awarding Official Status to those groups of supporters willing to comply with the terms of this Agreement. The requirement to comply with these Terms and Conditions (as amended by ITFC from time to time) is in recognition of the fact that the actions of a Supporters' Club can reflect significantly on ITFC and its reputation.
C. In return for being granted Official Status, Supporters' Clubs will receive the Benefits.
D. The Agreement sets out the framework within which the Supporters' Club will be granted, and can maintain, Official Status.
1. Agreement
1.1. These Terms and Conditions, together with the Supporters' Unacceptable Behaviour Policy and the Supporter Club Ticketing Terms and Conditions form the Agreement between the Representative who completes the Online Form and their Supporters' Club and ITFC (the "Agreement").
1.2. Representative(s) must ensure that a copy of the Supporters' Unacceptable Behaviour Policy, Ticketing Terms and Conditions are provided and/or made available to each member of their Supporters' Club.
1.3. Representatives shall use all reasonable efforts to procure that all Members of their Supporters' Club, more generally, comply with the Agreement.
1.4. These Terms and Conditions set out and explain each party's legal rights and contain important information about the relationship between the Representative, the Supporters' Club, its Members and ITFC.
2. Application and Membership
2.1. Supporters' Clubs shall be awarded their Official Status by ITFC subject to:
2.1.1. The Supporters Clubs having a minimum of five members, which includes the named Chairperson and Secretary/Treasurer.
2.1.2. The Supporters' Club Representative completing the online application form on the Website ("Online Form") to ITFC's satisfaction and providing their agreement to these Terms and Conditions;
2.1.3. The information and declaration submitted via the Online Form for new Supporters' Clubs and/or renewal for existing Supporters' Clubs ("Information Disclosures") is approved by ITFC and satisfactory responses to any further requests have been provided to ITFC; and
2.1.4. The Representative is sent and has received a Confirmation Email from ITFC.
2.2. The Official Status of a Supporters' Club shall continue until terminated by either party pursuant to these terms.
2.3. Official Status shall be subject to the Supporters' Club complying with the Agreement (including these Terms and Conditions) issued to the Representative of the Supporters' Club by ITFC from time to time.
2.4. The Representative(s) acknowledges and agrees to these Terms and Conditions in their own name acting as a representative of their applicable Supporters' Club and warrants that any information they provide to ITFC (including but not limited to the Information Disclosures) is, to the best of their knowledge, true and accurate.
2.5. By agreeing to these Terms and Conditions, the Representative agrees both as an individual, and on the Supporters' Club's and its Members' behalf, to:
2.5.1. be truthful in the assurances it will give to ITFC at any time; and
2.5.2. to give full, frank and timely disclosure of any issues it becomes aware of to ITFC that may affect the granting or renewal of any Official Status or of the conduct of any Member (or former Members) that may bring ITFC into disrepute and/or breach the Unacceptable Behaviour Policy.
2.6. The Representative(s) shall as far as reasonably possible, procure that the Supporters' Club they are associated with and their Members comply with the terms of the Agreement and all reasonable instructions issued to them by or on behalf of ITFC in respect of it. The Representative(s) acknowledges and agree that the Supporters' Club may be held responsible for the acts or omissions of their Members.
2.7. ITFC will not be responsible for monitoring, checking or auditing the Supporters' Clubs' compliance with the Terms and/or the Supporters' Club Code of Conduct.
3. Liability and Independence of Supporters' Clubs
3.1. Each Supporters' Club operates independently of ITFC and is not, and shall not represent itself as, an agent, partner, joint venture, representative or employee of ITFC. Recognition as an "Official Supporters' Club" does not create any legal or contractual relationship between the Club and the Supporters' Club (or its Members) beyond that expressly set out in these Terms.
3.2. ITFC shall have no responsibility for, and shall not be liable for, any acts or omissions of any Supporters' Club, its committee members, officers, representatives or Members. This includes (without limitation) any conduct, decisions, communications, events, travel arrangements, financial arrangements or transactions undertaken by or on behalf of any Supporters' Club.
3.3. To the fullest extent permitted by law, the Club excludes all liability (whether in contract, tort (including negligence), misrepresentation, restitution or otherwise) for any loss or damage of any nature whatsoever arising out of or in connection with:
3.3.1. the formation, operation, management or dissolution of any Supporters' Club;
3.3.2. any membership of, or involvement with, a Supporters' Club;
3.3.3. any activities, events or initiatives organised or promoted by a Supporters' Club; and/or
3.3.4. any reliance placed on the status of a Supporters' Club as "officially recognised" by the Club.
3.4. The Club shall have no liability whatsoever in respect of any financial matters relating to any Supporters' Club, including (without limitation) membership fees, subscriptions, fundraising activities, sponsorship arrangements, travel or accommodation bookings, or any liabilities, debts or losses incurred by a Supporters' Club or its members.
3.5. Recognition as an Official Supporters' Club does not constitute endorsement by the Club of any activities, statements or views of that Supporters' Club, nor does it imply that the Club exercises any control or oversight over its operations.
4. Benefits of Membership
4.1. Subject to the terms of this Agreement, ITFC agrees to provide the Benefits to the Supporters' Club.
4.2. The Benefits may be removed, replaced, supplemented, or amended in whole or part at any time at ITFC's sole discretion.
4.3. The right to enjoy the Official Status and the Benefits is granted to a Supporters' Club by ITFC as a single grouping. These Terms and Conditions give no direct rights of any kind to any Representative and/or Member of a Supporters' Club as individuals.
4.4. Any access to ITFC Premises given to a Supporters' Club and any of its Members shall at all times be subject to compliance with the Agreement, Ground Regulations and Applicable Law and Regulation. ITFC reserves the right to refuse entry or to require a Member to leave its Premises at any point for any reason whatsoever at its entire discretion, including but not limited to those as set forth below:
4.4.1. any Representative or Member who breaches the terms of the Agreement;
4.4.2. any individual who breaches the Ground Regulations or any of the other terms and conditions available on ITFC's website: https://www.itfc.co.uk/club/policies/
4.4.3. any individual whose behaviour:
a) is likely to be detrimental to other individual's enjoyment of an event or football match;
b) is threatening, violent, abusive, discriminatory or insulting towards any other supporter, Club employee or representative; or
c) may likely amount to a criminal offence or breach of an ITFC policy.
4.4.4. any individual who is under the influence of drugs or has consumed an excessive amount of alcohol;
4.4.5. any individual who fails to provide a legal form of identification upon request to confirm their age or identity; and/or
4.4.6. any individual who fails to comply with the reasonable instructions of ITFC and/or anyone acting on its behalf.
4.5. No refunds will be given in the event that an individual (Member, Representative or otherwise) is refused entry or ejected due to a breach of these Terms and Conditions.
5. Supporters' Club Logo
5.1. Subject to compliance with the Agreement, ITFC grants to the Supporters' Club (acting through the Representative) a limited, non-exclusive, non-transferable, non-sublicensable, revocable and royalty-free licence during the Term to use (1) the designation "Official Supporters Club" and (2) the Club Crest and Name (the "Licensed Rights") solely for the purpose of identifying and promoting the Supporters' Club as an officially recognised supporters' group of ITFC.
5.2. The Supporters' Club shall:
5.2.1. use the Licensed Rights strictly in accordance with any brand guidelines, directions or approvals issued by ITFC from time to time;
5.2.2. ensure that all use of the Licensed Rights is accurate, not misleading and does not imply any broader affiliation, endorsement, partnership or authority than that expressly granted under this Agreement; and
5.2.3. submit such materials incorporating the Licensed Rights for prior written approval by ITFC where reasonably required.
5.3. The licence granted under this clause is strictly limited to use in connection with the Supporters' Club's activities and shall not permit:
5.3.1. any commercial exploitation (including merchandising, sponsorship or monetisation) without ITFC's prior written consent;
5.3.2. any use by, or for the benefit of, any third party; or
5.3.3. any use which, in ITFC's reasonable opinion, may damage or dilute the reputation, goodwill or intellectual property of ITFC.
5.4. All goodwill arising from use of the Licensed Rights shall accrue to ITFC. The Supporters' Club shall not acquire any right, title or interest in or to the Licensed Rights other than the limited licence expressly granted under this clause.
5.5. ITFC may revoke or suspend the licence granted under this clause immediately at any time on written notice where:
5.5.1. the Supporters' Club is in breach of this Agreement; or
5.5.2. ITFC reasonably considers such revocation or suspension necessary to protect its reputation, intellectual property or regulatory position.
5.6. Upon termination or expiry of this Agreement, or earlier revocation of the licence for any reason, the Supporters' Club shall immediately cease all use of the Licensed Rights and shall remove or destroy (at ITFC's election) all materials bearing the Licensed Rights.
5.7. The Representative acknowledges and agrees (on its own behalf and on behalf of the Supporters' Club and its Members) that:
5.7.1. ITFC is the sole legal and beneficial owner of all right, title and interest in and to the Club IP, together with all associated goodwill;
5.7.2. neither the Representative, the Supporters' Club, its Members nor any person acting on their behalf shall:
a) challenge, dispute or do anything which may adversely affect the validity, enforceability or ownership of the Club IP; or
b) apply for or register any trade mark, logo, domain name or other right which is identical or confusingly similar to any Club IP;
5.7.3. all use of the Club IP is strictly subject to the licence granted under clause 4.1.5.1, and no rights are granted except as expressly set out in this Agreement;
5.7.4. and the Supporters' Club shall not use any Club IP (or any confusingly similar mark) without ITFC's prior written consent, except to the extent expressly permitted under this Agreement.
5.8. The Representative shall (and shall procure that the Supporters' Club and its Members shall) provide such information, assistance and co-operation as ITFC (or its professional advisers) may reasonably require from time to time for the purpose of protecting, enforcing or defending the Club IP.
5.9. The Representative shall (and shall procure that the Supporters' Club shall):
5.9.1. Promptly notify ITFC in writing upon becoming aware of any actual, suspected or threatened infringement of the Club IP, unauthorised use of the Club IP, or unauthorised association (direct or indirect) with ITFC;
5.9.2. Provide ITFC with all relevant details, information and evidence in its possession or control relating to such matter; and
5.9.3. Not without the prior written consent of ITFC, take any action, make any statement or enter into any correspondence with any third party in relation to such matter.
5.10. ITFC shall have sole conduct and control of any action or proceedings relating to the action or enforcement of Club IP. The Supporters' Club shall provide such further assistance as ITFC may reasonably require in connection with any such action or proceedings.
6. Data Protection
6.1. The parties will comply with all applicable requirements of the Data Protection Legislation. The Representative acknowledges that under Data Protection Legislation, the Supporters' Club / Representative (as applicable) is the controller of any personal data that it collects relating to its Members.
6.2. The Supporters' Club and its Representative warrant that it has the right to share any Members' personal data provided to ITFC. In the event that ITFC is provided with personal data relating to its Members ("Shared Personal Data"), ITFC shall do so as a processor of such personal data in accordance with its privacy policy available on the ITFC website.
6.3. ITFC shall comply with all the obligations imposed on a controller under the Data Protection Legislation in relation to the Shared Personal Data, including the following:
6.3.1. to ensure that it has all necessary notices and consents in place to enable lawful transfer of the Shared Personal Data to the Representatives;
6.3.2. to process the Shared Personal Data only for the purposes stated under its privacy policy;
6.3.3. not to disclose or allow access to the Shared Personal Data to anyone other than as permitted under Applicable Law and Regulation;
6.3.4. to ensure that it has in place reasonable information security measures to protect against unauthorised or unlawful processing of the Shared Personal Data and against accidental loss or destruction of, or damage to, the Shared Personal Data.
6.4. The Supporters' Club shall assist ITFC in complying with all applicable requirements of the Data Protection Legislation in relation to the Shared Personal Data. In particular, ITFC shall:
6.4.1. assist the Supporters' Club, in ensuring compliance with its obligations under the Data Protection Legislation with respect to security, personal data breach notifications, data protection impact assessments and consultations with supervisory authorities or regulators;
6.4.2. notify the Supporters' Club within a reasonable period on becoming aware of any breach of the Data Protection Legislation relating to the Shared Personal Data;
6.4.3. maintain complete and accurate records and information to demonstrate its compliance with this clause 5.4; and
6.4.4. comply with all the obligations imposed on a controller under the Data Protection Legislation in relation to the Shared Personal Data.
6.5. The Supporters' Club shall:
6.5.1. comply with the Data Protection Legislation and not do anything which could result in it or ITFC breaching Data Protection Legislation;
6.5.2. process such data only to the extent, and in such manner, as is necessary in order to comply with its obligations under this Agreement or as is required by Applicable Law and Regulation or by any regulatory body including but not limited to the Information Commissioner's Office; and
6.5.3. ensure that it has in place appropriate technical and organisational security measures against unauthorised or unlawful processing of such data and against accidental loss or destruction of, or damage to, such data.
7. Termination
7.1. ITFC may terminate and/or revoke these terms and conditions for any reason with five (5) days' written notice having been provided to the Supporters' Club.
7.2. ITFC may terminate these Terms and Conditions and thus any Official Status and all Benefits immediately without notice in the event that:
7.2.1. ITFC considers the conduct of a Representative, the Supporters' Club, anyone acting on behalf of the Supporters' Club and/or any Member (or former Member) of a Supporters' Club has breached the Agreement in anyway;
7.2.2. the Supporters' Club's Information Disclosures were incorrect or circumstances mean that the information and declaration made as part of the Information Disclosures are no longer accurate and/or the Representative fails to update ITFC of such; and
7.2.3. any misuse of ITFC Intellectual Property by a Representative, the Supporters' Club, anyone acting on behalf of a Supporters' Club and/or any Member (or former Member) of a Supporters' Club in breach of these Terms and Conditions.
7.3. In addition to any right set out herein, ITFC may terminate this Agreement immediately without notice in the event that a Member, Representative, the Supporters' Club or anyone purporting to act on behalf of the Supporters' Club or in any way associated with it:
7.3.1. commits a material breach of the Agreement (including any term set out in the Schedules);
7.3.2. does not, cannot or there is a reasonable belief that they will be unable to comply with any of the Agreement in anyway;
7.3.3. ceases communication with ITFC;
7.3.4. acts in a manner which ITFC reasonably considers inconsistent with its ethos or values, or which may damage the reputation of ITFC or other supporters' clubs;
7.3.5. misuses or threatens to misuse any of the Benefits;
7.3.6. suffers a serious internal dispute between any of its individual members which threatens the existence or integrity of the Supporters' Club;
7.3.7. does anything which, in the reasonable opinion of the Club, is in breach (or numerous less significant breaches) of any ITFC or football governing body rules and regulations applicable at the relevant time; or
7.3.8. does anything else which may bring ITFC or other supporters' clubs into disrepute.
7.4. The Supporters' Club may terminate this Agreement at any time by giving not less than five (5) days' written notice to ITFC.
7.5. Upon termination and/or expiry for any reason all rights granted under this Agreement by the Club shall cease with immediate effect.
7.6. Termination of this Agreement shall be without prejudice to any right or remedy of either Party against the other subsisting at the time of termination and obligations as to confidentiality and cessation of use of Club IP.
8. Confidentiality
8.1. ITFC and the Supporters' Club agree to treat personal or otherwise confidential information disclosed to each other as private and confidential and not to disclose it at any time for any reason or permit it to be disclosed to any person or persons or otherwise make use of or permit to be made use of any information relating to the other Party's business affairs or finances (as the case may be) where knowledge or details of the information was received during the period of or in connection with this Agreement.
8.2. The obligations of confidence referred to in this clause 8 shall not apply to any confidential information which:
8.2.1. is in the possession of and is at the free disposal of the disclosing Party or is published or is otherwise in the public domain prior to the receipt of such information by the disclosing Party;
8.2.2. is or becomes publicly available on a non-confidential basis through no fault of the disclosing Party;
8.2.3. is received in good faith by the disclosing Party from a third party who on reasonable enquiry by the disclosing Party claims to have no obligations of confidence to the other party in respect of it and imposes no obligations of confidence upon the disclosing Party; or
8.2.4. is expected to be disclosed to further the purposes of this Agreement or to allow ITFC to further develop its offerings to fans and supporters' clubs generally.
9. General
9.1. In performing its obligations under the agreement, the Supporters' Club shall comply with all applicable laws, statutes, regulations and codes from time to time in force (including but not limited to in relation to anti-bribery and corruption and modern slavery) and all of ITFC's mandatory policies as provided to the Supporters' Club in writing from time to time. The Club may terminate this Agreement with immediate effect by giving written notice to the Supporters' Club if the Supporters' Club commits a breach of this clause 9.1.
9.2. ITFC reserves the right to amend these Terms and Conditions from time to time and shall notify the Representative if it chooses to do so. If the Representative and/or Supporters' Club fail to agree to the amended terms provided then all Agreements between the parties shall be terminated in accordance with clause 7.1. Except for any amendments made pursuant to this clause or any extension to the Agreement agreed between the parties in writing, no amendment or addition shall be made unless agreed in writing between the Parties.
9.3. Any such notice, demand or other communication sent shall be deemed to have been received one (1) business day after posting (when sent within the UK by prepaid first class post) or five (5) business days after posting (when sent overseas by prepaid airmail) or immediately upon such delivery (where delivered personally) and immediately on sending (where sent by email) provided no adverse answerback is received. All the above deliveries are deemed received, whether or not that is actually the case.
9.4. No delay by either Party in exercising any right under this Agreement shall act to impair such right or be construed as a waiver thereof. In the event that any provision of this Agreement is declared by any judicial or other competent authority to be void, voidable or illegal, the remaining provisions shall continue to apply.
9.5. This Agreement is personal as between the Parties, and the Supporters' Club can only assign its rights and/or obligations under this Agreement with the Club's prior written consent, which it is at liberty to withhold.
9.6. The invalidity or partial invalidity of any provision of these Terms shall not prejudice or affect the remainder of these Terms, which shall continue in full force and effect. If any invalid, unenforceable or illegal provision of this agreement would be valid, enforceable and legal if some part of it were deleted, the provision shall apply with the minimum modification necessary to make it legal, valid and enforceable.
9.7. Any contract formed will be between ITFC and Representative(s). No other person shall have any rights under the Contracts (Rights of Third Parties) Act 1999 to rely on or enforce any provisions of these Terms. Nothing in these Terms shall affect any right or remedy of a third party that exists or is available other than as a result of the Act.
9.8. The Contract is the whole agreement between the parties and supersedes any prior written or oral agreement between them and is not affected by any other promise, representation, warranty, usage, custom or course of dealing. Save where expressly stated otherwise in this Contract, the parties confirm that neither have entered into this Contract on the basis of any representation that is not expressly incorporated into this Contract. Nothing in this Contract shall exclude liability for any fraudulent statement or act made prior to the date of this agreement.
9.9. These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales. The parties hereby submit to the exclusive jurisdiction of the Courts of England and Wales (including in relation to any non-contractual disputes or claims).
10. Definitions and Interpretation
In this Contract, the following words and expressions shall have the following meanings:
Applicable Law and Regulation shall mean all relevant statutes, regulations, decisions, rulings, directives, codes of practice, government policies, enactments or instruments (including national, regional, local or municipal laws or by-laws of any kind whatsoever) including (but not limited to) applicable data protection legislation and all rules and regulation of any Football Authority.
Application Process shall mean completion of the Online Form, compliance with the Information Disclosure requirements, satisfactory responses to any further questions from ITFC, confirmation of agreement to the Agreement by the Representative and any compliance with any other requirement specified by ITFC.
Benefits shall mean the benefits provided to each Supporter Club as set out on the ITFC Website, which are subject to change and may be updated from time to time without notice.
ITFC Website means the ITFC website at www.itfc.co.uk
Club IP shall mean all Intellectual Property Rights of ITFC, including but not limited to its name, logo, crest, or other registered trademarks and of any ITFC players or coaches.
Confirmation Email shall mean communication from the Club via email officially confirming the Supporters Club's Official Status following their completion of the Online Form.
Football Authority means any or all of The Premier League, Football Association, the Football Association of Wales, FIFA, UEFA and any other relevant governing body of association football;
Ground Regulations means ITFC's ground regulations applicable to the Ground, as amended from time to time in the ITFC's sole discretion, which will be displayed at the Ground and available at https://www.itfc.co.uk/club/policies/ and which are incorporated into this Contract;
Information Disclosures shall have the meaning given to it at clause 2.1.2.
Intellectual Property Rights means patents, rights to inventions, copyright and neighbouring and related rights, moral rights, trademarks and service marks, business names and domain names, rights in get-up and trade dress, goodwill and the right to sue for passing off or unfair competition, rights in designs, rights in computer software database rights, rights to use, and protect the confidentiality of, confidential information (including know-how and trade secrets) and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world.
Member shall mean any individual affiliated to and/or associated with a Supporter's Club.
Official Status shall mean the right for a ITFC supporters' club to refer to themselves as an "Official' Supporters' Club of ITFC" and benefit from the Benefits provided by ITFC following the successful completion of the requirements set out at clause 1.
Online Form shall mean the online form found via the ITFC website which supporter's clubs are required to complete in full as part of their application for Official Status.
Regulations shall mean the directives, by laws, rules, resolutions, regulations and guidance notes and/or any other order or direction of any Football Authority and any other body whose regulations affect the operation of this Contract from time to time in force;
Representative shall mean any individual who purports to act on behalf of a Supporters' Club.
Season shall mean the period from and including 1 July to the following 30 June.
Supporters' Club shall mean a supporters' club who has had their Official Status confirmed via a Confirmation Email and complies with the terms of this Agreement.
Supporters' Club Code of Conduct shall mean the Supporters' Club Code of Conduct at Schedule 1 to this Agreement as updated by ITFC from time to time.
ITFC Official Supporters' Club status branding shall mean the logo/branding generated by ITFC for each applicable Supporters' Club.
Supporters' Club Ticketing Terms and Conditions shall mean the ticketing terms and conditions at Schedule 2 to this Agreement as updated by ITFC from time to time.
Terms and Conditions shall have the meaning given to it in the recitals of this document.
Terms and Conditions of Entry shall mean the applicable Terms and Conditions available via the ITFC Website, here: https://www.itfc.co.uk/club/policies/
Schedule 2 — Supporters' Club Ticketing Terms and Conditions
Supporters' Clubs shall have access to apply for group ticketing access for all fixtures, subject to availability. This will allow members to sit together, subject to the following:
1. The Supporters' Club shall provide ITFC with the names and Supporter ID numbers of those members wishing to attend a match (the "Attendees").
2. The Supporters' Club shall be responsible for ensuring that it has a valid lawful basis to share such personal data with ITFC and that all Attendees have been provided with appropriate privacy information in accordance with applicable data protection legislation.
3. Each Attendee must, at the time the ticket request is submitted to ITFC:
- hold a valid 2026/27 International, Super Blues or Junior Blues Membership; and
- satisfy any applicable loyalty point requirements or eligibility criteria specified by ITFC for the relevant match.
4. The Supporters' Club acknowledges that submission of Attendee details does not guarantee ticket allocation and that all ticketing is subject to availability and ITFC's applicable ticketing terms and conditions.
5. Supporters' Clubs may elect to purchase tickets for home matches as a group and may submit a centralised application to ITFC in respect of such requests. Following the release of fixtures for each Season, ITFC shall open a designated application window during which Supporters' Clubs may submit requests for group ticket allocations for home matches. Further details of such window (including deadlines and applicable processes) will be communicated by ITFC in due course. For any requests made outside of such application window, including during the Season, Supporters' Clubs must submit applications no later than three (3) days prior to the relevant ticket on-sale date (or such other timeframe as may be notified by ITFC from time to time). All group ticket applications are subject to availability and ITFC's applicable ticketing policies. Payment for any approved group booking must be made in full in a single payment in accordance with ITFC's instructions.
6. Supporters' Clubs must each fulfil the qualifying purchasing criteria set by ITFC at its absolute discretion from time to time in order to apply for tickets. Information on how many points are required for each on-sale date will be posted on ITFC's website.
7. Members wishing to be included in a group ticket application must provide the Supporters' Club with the following information in respect of each attendee no later than three (3) days prior to the relevant ticket on-sale date (or such other deadline as may be communicated by ITFC from time to time):
- Supporter ID number
- Full name
- Applicable ticket category (including age band); and
- Current membership type
8. For home matches only, and subject to availability, where Members are eligible to purchase tickets at a particular loyalty points threshold, ITFC will use reasonable endeavours to allocate tickets to such members together as part of a Supporters' Club group application prior to making such tickets available to other supporters who meet the same eligibility criteria at that points threshold. For the avoidance of doubt, this provision applies to home matches only, and Members must purchase tickets for away matches in accordance with ITFC's standard ticketing processes applicable to all supporters.
9. All tickets are subject to availability and Supporters' Club members will not get access to tickets ahead of the dates stipulated for an on-sale window. The Club may impose restrictions on the amount of tickets that may be ordered by a Supporters' Club from time to time, e.g. impose a ballot and/or restrict the number of Supporters' Clubs who can access tickets.
10. Tickets are non-refundable and non-exchangeable. The Supporters' Club, the Representative and all Members must comply with ITFC's Ticket Touting Policy (as published on the Club's website and updated from time to time). The Supporters' Club acknowledges that, under English law, the unauthorised sale or transfer of tickets for football matches is a criminal offence. Ticket touting (including the sale, offer for sale or transfer of tickets outside of ITFC's authorised processes) is strictly prohibited. Any breach of this clause or of ITFC's Ticket Touting Policy may result in investigation and the application of sanctions by ITFC, including (without limitation) cancellation of tickets, withdrawal of privileges, suspension or termination of membership, and/or referral to the relevant authorities. The Supporters' Club shall promptly notify ITFC if it becomes aware of any suspected ticket touting or unauthorised resale activity.
11. Supporters' Club Members gaining their tickets through their Supporters' Club will relinquish their personal ticket priority and will not be able to obtain additional tickets through their ITFC Membership.
12. The above terms are liable to be varied, removed, replaced or supplemented at ITFC's absolute discretion from time to time without notice.
Social Media Usage
Supporters' Clubs, their Representatives and Members must ensure that any social media activity connected with Ipswich Town Football Club is responsible, respectful and compliant with applicable laws, platform rules and Club policies. Content that is abusive, discriminatory, threatening, defamatory, misleading or likely to bring the Club into disrepute is strictly prohibited. Official Supporters' Clubs must provide ITFC with details of any social media accounts operated on behalf of the Supporters' Club. ITFC reserves the right to request the removal of content or revoke Official Status where social media usage breaches these Terms and Conditions.